Rental support

Need help with a station or rental?

Tell us where you are and what happened. Keep any rental or payment reference handy.

Call0481 048 718Best for help while you are at a station Emailairliecharge@gmail.comInclude the venue and approximate rental time

At the station

Quick checks before contacting support

Check the station screen for the current instruction or confirmation.
Note the venue, approximate time and any rental or payment reference.
Do not force a power bank, unplug the cabinet or try to move the station.

For an incorrect charge, failed release or unconfirmed return, Airlie Charge will check the available transaction and station information before confirming an outcome.

Read the refund and payment issue process

Quick enquiry

Send a support request

Include the venue, approximate time and any rental or payment reference, and Airlie Charge will follow up.